Con Artists Target SBA Loan Seekers

Scammers and the SBA. Surinder Multani shepherded businesses like gas stations and convenience stores through the SBA loan process by putting together loan applications for lenders to approve through his loan-brokerage firm Abacus Finance. But while Multani collected more than $500,000 in commissions, his clients defaulted or liquidated on about half the loans–the result of his fraudulent and inflated claims of their net worth and capabilities. Multani brokered almost 50 loans worth $44.3 million and was sentenced to 11 years in prison. But he’s not alone. Scam artists have always plagued the SBA, but as sources of capital have constricted, the Wall Street Journal reports that a new crop of con artists have come to light. In some cases they demand exorbitant fees by claiming they can guarantee loan approval. They also solicit loans bigger than the business owner can repay, leaving borrowers tangled up in fraud allegations (whether or not it was intentional) and financial trouble. The SBA says its SBA Express Loans are a big target for loan-agent fraud. An App Store for Your Browser. The biggest news to come out of Google’s I/O conference yesterday was the announcement of the Chrome Web Store, reports TechCrunch . It’s just like the iPhone or Android app store, but for your Google Browser. The store will highlight web apps and offer developers a way to monetize them (if they choose to charge). For now, it’s Chrome only, but the apps are written for the web, so TechCrunch says they should work on any browser. In terms of revenue sharing, developers can expect the standard 70/30 split (developer/Google). Nothing to fear but fear itself. At yesterday’s Google I/O conference , a panel of VC’s was asked, “What are the biggest no-no’s in a start-up?” Tech VC Brad Feld replied that ” fear is the biggest no-no ” That answer struck a chord with Fred Wilson, who recalled that, “If I look back over 20+ years of entrepreneurs I’ve backed, the ones who were anxious and afraid of failure most certainly had worse outcomes than the ones who were agressive and confident. You simply can’t be tentative in a start-up. You have to go for it at every chance you get.” Wilson explains that fear has a way of trickling down in an organization, so an anxious leader will result in an anxious company. Therefore, “A person who is quietly confident makes the best leader. So if you are starting a company or building one, face your fears and move past them. It’s critically important to your company.” Can Groupon survive all the copycats? Slate’s The Big Money says “Yes,” noting that the business is profitable, easily scalable, and that “deals from similar social-coupon sites rarely compete with one another on a daily basis.” But as we explained in our piece on the pros and cons of partnering with Groupon , the Chicago-based company usually takes about 50 percent of the revenue from the coupon sales. Surely, some of its competitors take less than that to acquire a competitive advantage. And if that trend continues, what’s to say there won’t be a race to the bottom? Helping gay entrepreneurs succeed . StartOut , a new network for LGBT entrepreneurs, helps tackle the challenges of being openly gay in the working world. Founder Darren Spedale tells The New York Times the idea behind StartOut was “a no-brainer” because there were already a number of networks like Astia or TiE that catered to specific demographics of entrepreneurs. So far, the year-old company has attracted 1,000 participants to its events in New York, San Francisco, and Los Angeles. StartOut hopes to educate gay teens about opportunities in entrepreneurship and help the men and women within StartOut to find contacts and funding. Though it has no official membership, aside from Facebook fans, StartOut has plenty of room for growth. As the article reports there are 1.2 million gay-owned businesses in the United States alone. Could your pants soon power up your iPod? Researchers at UC Berkeley on working on microscopic fibers that can produce electricity from simple body movements like bending and stretching, the LA Times reports. The researchers say that the fibers (which look like tiny fishing lines) could be woven into clothing and plugged in to charge electronic devices. The technology is still a few years away from the market, but the potential is there for these portable generators to be a breakthrough technology, the Times says. More from Inc. Magazine: Get this delivered to your inbox. Or get it on the Kindle Follow us on Twitter or Tumblr . Friend us on Facebook. Apply now for the 2010 Inc. 500|5000 .

The “So-What” Factor

There’s a famous quote by Harvard Business School marketing professor Theodore Levitt that “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” The drill is the solution to their hole problem. When explaining your business to potential investors or customers, the first barrier you’ll have to get over is the “So-What” factor. Your customer or investor often doesn’t know the problem you’re solving. Once they know that problem – their answer may be “So What? Why are people going to try something new that you’ve invented?” Author and Investor Pip Coburn * described this barrier as the “ Change Function ” where the likelihood of getting a customer to try something new can be calculated by “perceived crisis over total pain of adoption.” People like the way they’re doing something already, say, listening to music on CDs in 2001. They don’t perceive a music-listening crisis. If you offer them something that makes it easier for them to do a new action (listening to music via a small electronic device in your pocket) you have to reduce the pain of doing this new thing (knowing how to copy CDs and how to copy those files to a device.) iTunes and a device with a simple interface, the iPod, made it a lot easier to manage music on a portable device than copying files via the computer interface. Recently I have been advising a start-up who showed me a “one-sheet” that explained their business to potential investors. Most of the top of the sheet was taken up by a graphic, which showed a picture of their new product under a headline that didn’t explain the problem being solved. After discussion we moved the graphic to the bottom, and we first explain the problem. This brings the investor down the road of “oh, I see the problem, I see the market, and now I see you have a solution.” Let’s take a recent case that got a lot of publicity – Diaspora , a potential future alternative to Facebook (see Inc’s coverage of Diaspora .) The pitch from this company of 4 NYU students is a very technical idea on how they might replace the infrastructure of one of the most popular online services of all time, Facebook. Their solution includes a personal web server, peer-to-peer communications and open source software that uses GPG to securely share your information you’re your friends. At this point, I suspect most Facebook users are hearing “privacy, blah blah run my own server blah. ” However, the technical explanation has not kept over 5000 people from pledging to donate* over $170,000 to this project via Kickstarter . The original “ask” the team put forth was for $10,000 for ramen and mac and cheese money so they could code all summer. Instead, they got an angel round from the technical users who understand the tech and privacy challenges Diaspora is trying to solve, and put their money where their mouths are. Diaspora are creating a peer-to-peer social network, much like Skype is a peer-to-peer communications system. The “So-What” is “so, you can directly control how much information goes out about you if you personally control your own version of your information.” Most people didn’t know this was a problem they could even have, until the recent reporting about Facebook and Privacy . If Diaspora wants to convince more people to join their “the privacy aware, personally controlled, do-it-all distributed open source social network” they’ll have to continue to explain the “So-What” to more people in more ways. There’s going to be a pain of adopting a new network – since many, many people are used to Facebook, privacy policies or not. Now that they’ve surmounted that first “So-What”, they still have to get over the “So, now you have to run your own server for this Facebook of the future to work.” Noted tech investor Fred Wilson told me the Diaspora team won’t get their adoption in that way. “It has to be a hosted service… wordpress.com not wordpress.org .” There’s a lot more to this Diaspora story, and I’ll be watching to see how they explain themselves for examples you can use. What’s the “So-What” proposition for your business? How do you explain it to people? Let us know below. *Disclosures: In order to be up on this Diaspora project, I have donated $10 to the cause and am now on the mailing list. Also, I have served in the past as a Research Fellow for Pip Coburn’s Coburn Ventures.

Tech Ethics

Ethics is a subject that comes up often in business and technology. Here at Inc, we’ve written about it several times (e.g.  Ethical Hackers ,  The Cost of Business Ethics ).  So it’s not surprising that  ComputerWorld has published a new article  on seven ethical questions that might give you pause. “Question 1: You open an e-mail to find a huge file of your company’s HR data that was sent to you in error. You can see how much everyone makes, their performance reports … everything that is pertinent to their employment. So, do you a) take a quick skim through before notifying the sender; or b) close it immediately and notify the sender? Is it wrong to look even if you keep the information to yourself?” They only get stickier from there. So what’s the big deal about ethics anyway? Part of the reason why it resurfaces again and again in business is that in order to succeed, it can be tempting to do things that are less than honorable, especially if others don’t know about it. Unfortunately, pushing ethics to the side has caused some serious problems for businesses like Enron. Here at Journyx we have a saying “No Shelfware”.  What we mean by that is that we don’t want your money if you’re not going to succeed with our technology.  We try hard to be fair with employees, stockholders and customers.  Sometimes their interests collide and things get complex.  It’s easy to pontificate about ethics from an ivory tower.  Try operating in the real world.  That’s much more interesting.   Read more of Curt’s musings here. Business – Ethics – Journyx – Enron – Business ethics

Case Study: Attempting a Global Merger

On an August afternoon in 2008, Joe Santangelo stepped out of a meeting and into the hot Singapore sun with a heavy heart. Santangelo had been working hard to engineer a new partnership for SingVax, his Singapore-based vaccine-development start-up — a move he had hoped would provide the resources his venture so dearly needed. But when Santangelo met with one of his investors that day, he learned that the deal was dissolving. Due diligence had turned up some troubling facts about the would-be partner. Santangelo would have no choice but to call the whole thing off. It was the second time in five months that a corporate union had fallen flat. With cash running out, his board was losing patience. Nine thousand miles away, in Fort Collins, Colorado, Dan Stinchcomb’s vaccine-development company, Inviragen, was feeling similarly jilted. Stinchcomb had learned that a venture capital firm couldn’t raise enough money to join a syndicate of investors he had painstakingly put together. Without funding for clinical trials, progress on Inviragen’s dengue fever vaccine would stall indefinitely. Stinchcomb had given himself 12 months to get the financing. It had now been nearly two years. Enter Fred Schwarzer. A Palo Alto, California, venture capitalist, Schwarzer had been eyeing both start-ups for months — and he believed he had the solution to both men’s problems. Fancying himself a bit of a matchmaker, he was convinced that if they joined forces, the combined company could make an attractive investment for his firm, Charter Life Sciences. But negotiating a merger between companies on opposite sides of the globe wouldn’t be easy. Schwarzer had first heard Stinchcomb’s pitch for Inviragen back in 2005. The two had worked together in the past, and one day over lunch Schwarzer listened carefully as Stinchcomb described his plan to license dengue fever research from the Centers for Disease Control and use it to develop a vaccine for a disease that infects more than 70 million people each year. Schwarzer’s response: great idea, but good luck funding it. Few investors, he said, would be interested in a company focused on an ailment barely present in the U.S. and prevalent only in developing countries. But that didn’t deter Stinchcomb or his co-founder, Jorge Osorio, a professor at the University of Wisconsin-Madison School of Veterinary Medicine who grew up in Colombia, where dengue fever is endemic. Inviragen lined up $250,000 in angel funding and some grants from the National Institutes of Health, and initial animal trials of Inviragen’s vaccine were soon showing promising results. Even Schwarzer started to believe that this could be a compelling business proposal. Meanwhile, in Singapore, Santangelo was working on a vaccine for hand, foot, and mouth disease, or HFMD — a sometimes fatal childhood illness with annual outbreaks across Asia. By mid-2008, SingVax’s vaccine was ready for clinical trials. But Santangelo’s main backer, Bio*One Capital — an investment arm of Singapore’s Economic Development Board — would make a second investment in SingVax only if the company brought on another investor, something Santangelo was unable to find. Scaling up via a merger seemed the best way to get the attention of capital from the U.S. or Europe, but so far SingVax’s attempts had been ill fated. Stinchcomb was familiar with SingVax’s work. He had met the company’s previous CEO in 2007, and the two had even considered partnering, though nothing had come of the talks. Now, Schwarzer was urging Stinchcomb to give SingVax another look. In October 2008, Stinchcomb and Osorio flew to Singapore for two days of intense discussions with Santangelo and his investors. By the end of the second day, Stinchcomb, Osorio, and Santangelo felt confident that a union was the answer to both companies’ problems. SingVax had expertise Inviragen lacked in scaling up lab production. And Inviragen’s dengue fever vaccine had a larger potential market than SingVax’s HFMD vaccine. Still, there were myriad details to work through. Who would lead the company? What would it be called? Which products should be given the highest priority in the new company’s business plan? Perhaps the biggest sticking point was the question of each company’s relative valuation going into the merger. Although Inviragen had received no VC investment, Schwarzer insisted that the two firms be valued equally, fearing that complex valuation negotiations would kill the deal. Santangelo, for his part, had shareholders to report to. Persuading SingVax’s board to accept the equal valuation — and to provide funds to cover costs during the months it was expected to take to hammer out the details of the union — would not be easy. “All of us left not knowing whether this would be possible,” Santangelo says. The Decision Four weeks later, Schwarzer got a call from Bio*One, SingVax’s largest shareholder: The deal was on. It was ready to give Santangelo one more chance. “If this didn’t come off, SingVax was likely to be wound up,” Santangelo says. “We only had limited cash. We had to make it work.” Over the next nine months, Stinchcomb and Santangelo spent hours working together in person, on the phone, and by e-mail to unite their two ventures. The pair hit it off, discovering that they shared management styles as well as a passion for public health. But their discussions weren’t without the occasional debate. Stinchcomb was surprised at the high costs of SingVax’s employee benefits. But Santangelo insisted that they were unavoidable, in part because of Singapore’s income tax structures as well as local labor laws (on top of salaries, employers have to contribute up to 14.5 percent of wages to the Central Provident Fund, a social security savings plan). “It certainly required a learning curve on my part,” says Stinchcomb. Eventually the pair were able to work out a way to adjust compensation packages in each country so that they were fair across the company. The new company soon had a business plan and fundraising target: at least $11 million. The merged entity, the two agreed, would inherit the Inviragen name and focus first on developing the dengue fever vaccine, the most advanced product in the companies’ combined portfolio. Coming up with a new budget was probably the most laborious process for the two CEOs, who spent three months e-mailing back and forth with line-by-line adjustments on everything from manufacturing costs to air conditioning (the second largest expense for SingVax’s offices in Singapore, where temperatures are 85 degrees to 90 degrees year round). Then there was the nerve-racking due diligence process, which kicked off in the spring and wasn’t over until the late summer. Next, the two had to decide who would lead the merged entity. Santangelo suggested that Stinchcomb become CEO. After all, the company would be headquartered in the United States, where most biotech investors are. And Santangelo, who took the title of COO, would remain in Singapore, close to many of the new company’s target markets. (Osorio became chief scientific officer.) The 26-employee company has its main offices in Fort Collins. Osorio runs a laboratory in Madison for preclinical animal trials of all the company’s vaccines. And the former SingVax facility in Singapore manages Southeast Asia — based trials and coordinates with the company’s manufacturer in India. Last September, Inviragen and SingVax announced their merger and a $15 million Series A equity investment from Bio*One, Charter, Madison-based Venture Investors, and Phillip Private Equity of Singapore. Human trials for Inviragen’s dengue fever vaccine will be under way in the U.S. by May and in Colombia by September, with trials for the HFMD vaccine planned for later in the year. Success is far from certain. Pharmaceutical giant Sanofi-Aventis, for example, is developing its own dengue fever vaccine. But Stinchcomb is confident that his company will be a strong competitor. Meanwhile, the three executives — who coordinate from their disparate locations by conference call three times a week — are growing accustomed to one another. “Sometimes you wonder whether people will be more difficult than you think,” says Osorio. “But right now, we’re making a great team.” The Experts Weigh In Geography Is Destiny I am concerned that these are two different teams with no shared history, located in different countries, operating under different regulatory and manufacturing environments — with investors and board members split by geography as well. The principals should overinvest in communicating and spending a lot of face-to-face time together. Such preemptive moves would help deflect the tendencies of geographically separated groups to spiral into a lack of coordination and unproductive conflicts. Bhaskar Chakravorti Partner, McKinsey & Company Boston Who Gets the Money? Given Stinchcomb’s and Santangelo’s ability to reach agreement on CEO and COO roles, this merger is off to a good start. But the biggest source of contention is likely to be about applying scarce resources to the different programs as one or the other advances more quickly. They have solved the valuation issue of whose company is prettiest, but the issue of whose project is prettiest could reemerge. If the team can get over the source of the programs and treat them all as “ours,” making those decisions will be a lot easier. Craig Taylor General Partner, Alloy Ventures Palo Alto, California Marriage of Convenience If you measure success on the basis of the ability to raise money, then this merger was a good move. However, I would question the motives that Stinchcomb and Santangelo had for seeking a “partner.” It looks like their marriage was born out of financial desperation — as opposed to seeking to optimize the growth of a business. The best mergers are those in which the parties first identify true business synergies and only then seek the best partner to fulfill that opportunity. It raises the question of whether scaling up is a core requirement of Inviragen’s business right now. Keith Larson Vice President, Intel Capital Hillsboro, Oregon United States – Venture capital – SingVax – Inviragen – India

Apple’s Tightening Grip: This Could Be Android’s Big Chance

The long-closed nature of Apple’s iPhone OS ecosystem is coming to a head with the addition of major new restrictions on developers. If there ever was a time when the Android world had a chance to out-innovate Apple, this could be it. Each day this week, developers have pointed out another indignity Apple’s legal framework subjects them to. Could this be the pressure that gets resolved by the rise of a compelling Android offering? It seems like a long shot. Sponsor People creating applications on the iPhone and iPad platform are apparently no longer allowed to build in development environments abstracted from the preferred form of code , 3rd party analytics services are believed to be no longer allowed to track use of apps , Apple has baked in its own advertising platform and the essential requirement of winning Apple’s permission to deploy apps on its platform is feeling more onerous every day.   At the same time, no one else has come close to building a User Experience that can rival the iPhone and iPad.  If someone could, a grand battle could emerge.  Instead, right now it’s looking ugly. On the positive side, the number of Android applications is growing faster and faster . The Anguish Prominant iPhone developer Dan Grigsby articulated today what could become an increasingly common sentiment in a goodbye post announcing the closure of his popular iPhone development blog Mobile Orchard : Ask permission environments crush creativity and innovation. In healthy environments, when would-be innovators/creators identify opportunities the only thing that stands between the idea and its realization is work. In the iPhone OS environment when you see an opportunity, you put in work first, ask Apple’s permission and then, only after gaining their approval, your idea can be realized. I’ve always worked at the edge; it’s where the interesting opportunities live. None of the startup I’ve created would have been possible in an ask permission environment…. I won’t work in this ask-permission environment any longer. As Google’s Chris Messina put it well in some poignant speculation this afternoon, “It occurs to me that Apple is crossing a chasm. To where, I don’t know. But its early proponents seem to be being left behind.” Another Perspective: Despite Its Problems, Apple’s Ecosystem Remains the Best Raven Zachary, President of leading iPhone development shop Small Society , offers another perspective. Android needs a better OS before we’d even begin to see iPhone developers leave. I didn’t fall in love with iPhone OS due to the elegance of Apple’s legal terms. It’s the platform that I fell in love with. It’s the best mobile platform out there, and while I appreciate the analysis by the community and the hard questions being asked, I remain committed to the iPhone platform. Of course the most probable outcome of all this is that most developers will stay where the users, the money and the best user experience are. Some will be unhappy and some will leave – but probably not enough for consumers to notice. If only someone could build an Android device that rivaled Apple’s hardware, and if the issues with different versions of Android across devices could be fixed, if the Android OS was just betteer – then there would be an incredible opportunity to lure away developers and finally get more users drawn to their applications. The iPad is really incredible though and there are a whole lot of very big “ifs” in play. An effective challenge by Android sure feels like a long-shot right now, doesn’t it? Discuss

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