Insights: Three Reasons Why Zoho Joined the Google Apps Marketplace

Since the announcement went live yesterday about the Google Marketplace , we’ve had a number of companies come to us about how its applications will fit with the service. We’ll do a fuller look at these companies this week but for some immediate perspective we decided to take a look at Zoho , a service that competes with Google Apps. So it is it interesting that the company joined Google Apps Marketplace in its launch. Sponsor Buy why would Zoho offer its applications to integrate with Google? Yes, the companies compete. But Raju Vegesna of Zoho says that it is far more important to complement Google Apps. Over the past few years the company has worked to make it simple for Zoho customers to use its services in tandem with Google Apps. Zoho offers Google Sign-in, Google Apps Sign-in and recently it integrated with Google Docs. Vegesna gave us three reasons why Zoho decided to be part of the launch. His perspectives should provide some insights about the symbiotic relationship Google Apps Marketplace will foster. Extending The Relationship For many developers, integrating with Google Apps represents a significant business opportunity. Google announced at its launch that it passed the 25 million customer mark over the weekend. Vegesna: “First, we have 50% more apps than Google, especially on the business side (CRM, Project Management, Web Conferencing etc). This means, these additional apps can really complement Google Apps. Google has over 20 million users on G Apps and our Business apps can be sold to those customers. ” Google Dominates The Landscape To play in this era, you have to play with Google. They dominate as much as any company has in the past 30 years. The domination in large part is now solidified by its investment in its cloud infrastructure. Vegesna: “Second, we understand that this is going to be a Google dominated eco-system (IBM dominated Mainframe era, Microsoft dominated PC era and Google will dominate the web era) and we wanted to be an important player in this web era. We talked more about this here and here .” A Platform Built On Email, Not CRM Yesterday, we touched on why the marketplace makes sense for companies standardized on Google Apps. With all the contacts in one place, people can add applications to fine tune Google Apps. Does a company start with the same foundation if the platform is built on CRM? Vegesna: “Third, when someone builds a platform, email is a great app to build the platform around, rather than CRM (which salesforce did). We think it’ll be a good and succesful platform for online apps which will move the web app momentum forward and we want to be a key player (the same way Adobe was a key player in PC era).” For more about the Zoho integration: Discuss

Reader Play: Google Reader’s New Fast Flip Style Interface

Google just launched a new Google Labs product for Google Reader: Google Reader Play . Reader Play is a new, highly visual way to browse your Google Reader subscriptions that is somewhat reminiscent of Google’s Fast Flip . It replaces the busy Google Reader interface with an interface that focuses on a single story. Whenever a post includes videos or images, Play with highlight these and give you the option to read more of the text as well. This new interface allows you to browse through the feeds you already subscribe to, but Google Reader Play also emphasizes Google Reader’s ability to recommend items from around the web for you based on your preferences. Sponsor Big on Recommendations As Google notes, Play will learn from your preferences, based on the articles you read and “like.” You can also choose from a set of categories (tech, entertainment, arts, business, etc.) and Google Reader will create a personalized stream of items just for you. According to Google, Play uses the same algorithm as the Recommended Items feed in Google Reader. Play will even work if you don’t have a Google account. While you can’t star, like or share items, you can still browse interesting posts based on the categories you choose. This should make it a good tool for those users who don’t want to go through the effort of setting up a feed reader and subscribing to hundreds of different feeds. Get Started To use Google Reader Play, just head over here or look for “View in Reader Play” in the folder settings in Google Reader. You can switch stories by using your arrow keys or choose the slideshow mode that will automatically forward to the next story after a few second. Discuss

Sony Brings More Newspaper and Magazine Content to its E-Readers

Sony just announced that it is expanding its selection of newspapers and magazines in its e-book store. Starting today, users of Sony’s e-readers will be able to subscribe to 20 new newspapers and magazines, including the New York Times, Boston Globe, San Jose Mercury News, PC Magazine and Foreign Affairs. With the newspaper business in turmoil, it only makes sense for these papers to try to get a better foothold on more devices. Sponsor eInk vs. LCDs For users who don’t own an e-reader yet but are looking into getting one, the question right now is to either wait for the iPad and go with a regular LCD screen for reading books, or to choose a more traditional (and cheaper) e-reader like the Kindle or Sony Reader that feature electronic ink. While some users don’t mind the blacklit LCD screens of their phones to read, others can’t fathom reading any long-form content on these screens. Fighting Off the iPad For Sony, Amazon, B&N and others who are currently betting on electronic ink for their devices, one of the best ways to distinguish themselves from Apple is to offer more content over their free wireless connections and to play up the advantages of eInk. In this context, adding a newspaper like the New York Times (which is also a favorite of Steve Jobs and features heavily in Apple’s iPad ads and other promotional material ) makes a lot of sense. For the newspapers, getting on more devices and selling more subscriptions is simply good business. Sony charges up to $14.99 per month for these subscriptions. Given that all of these papers could sell their own apps and subscriptions on the iPad as well – and that some of them will be available for free – the availability of newspapers may not be a deciding factor for a lot of potential iPad and e-reader buyers. Hopefully, however, we will also see a lot of innovative newspaper and magazine apps on the iPad. Chances are that these new apps will make today’s traditional e-readers seem rather quaint in comparison. The availability of these apps could easily sway a lot of potential e-reader buyers to get an iPad instead. What is your experience? Do you think e-books and newspapers just look better on eInk? Or are you waiting for the innovative newspaper apps on the iPad that will include video and other interactive content? Discuss

Hulu on the iPad? Not as Easy as it Sounds

In a recent interview, Hulu CEO Jason Kilar told technology reporter Om Malik that his company was “very bullish” on mobile, even going so far as to say “we will embrace every device.” That’s a funny statement, considering that the company has been touting that same sentiment for years but has yet to launch anything for mobile, be it an app or simply a mobile-ready streaming site. Now, with the launch of the iPad just around the corner, the rumors of an iPhone/iPad Hulu app are rising up again. But there’s a bigger mobile web than just the one accessible via Apple products, and that may be what Hulu has its eye on now. “We don’t think about one device only,” Kilar said. However, going mobile is going to be a challenge for Hulu. And it’s not as simple as re-encoding a few videos, no matter what you may have heard. Sponsor Problem A: Hulu’s Business Model Needs Work The fact that Hulu exists at all is somewhat of an amazement. Through tenuous connections with major studios, the collaborative, experimental effort to bring streaming TV to web (and make it profitable) has managed to attract a number of users in the U.S. Although the audience size varies widely depending on who’s counting, the company has managed to become a household name thanks to eye-catching commercials on NBC featuring actors from the network’s top shows. But there’s a problem facing Hulu: in-video advertising is, apparently, not as profitable as once hoped. In fact, it’s just too expensive , says Marc Ruxin, the Chief Innovation Officer for ad agency network McCann Worldgroup. Hulu has been aware of this problem, though, and has been hinting towards the launch of a subscription service , with News Corp. chairman Rupert Murdoch telling an investor conference last fall that the company, was looking at “adding subscription services and pay per view” options. Through the subscription model, Hulu could potentially generate enough revenue to keep the studios happy and maybe even encourage them to offer up more programming. Unfortunately, the subscription model has yet to launch and the profits from video ads have been far too lean for some Hulu participants. Recently, for example, Viacom pulled two of the top shows – The Daily Show and the Colbert Report – from the site, claiming that they simply weren’t earning enough money via the advertising model currently in place. Viacom Inc. Chief Executive Officer Philippe Dauman said that “on the current economic model for Hulu, there’s just not much in it for us to continue at this time.” And so the situation degrades. So what is Hulu doing now? It’s trying to attract more viewers to its site with the launch of ” If I Can Dream ,” an original series that premiered earlier this month. The fact that they’re now making the foray into this sort of online programming is somewhat worrying. After all, if hit video webisodes alone made for a profitable service, then YouTube would have achieved profitability ages ago, instead of (maybe) getting there this year , five years post-launch. Let’s face it, original programming is a bonus for Hulu users, but it’s not going to take the place of hot shows like the now-departed Comedy Central fare. Problem B: Will Apple Allow a Hulu App on the iPhone/iPad? Another problem? Hulu has been planning to delay its iPhone app launch until a subscription model was in place, according to earlier reports . But with the biggest names pulling out, subscriptions could be a harder sell. Still, even if Hulu was able to make subscriptions happen, there are no guarantees that Apple would ever allow them into the iTunes store, especially considering they’re offering a competing product. (See: Google Voice banishment from the iPhone , for example). Meanwhile, Hulu’s online site doesn’t work in the iPhone’s web browser because it was built in Flash. If Apple rejects the Hulu app from iTunes, the company’s other option is encoding all their site’s content in H.264 and make that available via HTML5, the new web language that offers streaming video sans plugin. Since this has already been done, a Hulu app could launch a player on the iPhone or iPad, if, of course, Apple allowed them to do so. If not, then a mobile site would have to be built in HTML5 – video controls, overall UI, advertisements and all. That’s no simple process. What’s Hulu Doing Now? So is this the plan Hulu has decided on now? It’s hard to know for sure. Like Apple, the company is incredibly secretive about their plans and product roadmap, often refusing to respond to calls and emails entirely, even to say “no comment.” And yet, the Hulu iPhone app exists. We’ve spoken to someone who’s seen it…but that was ages ago. For all we know, iPhone/iPad app plans have since been scrapped to work on a new solution that works around any potential Apple restrictions. But sources inside Hulu have clammed up lately, meaning they’re either building something top, top secret…or perhaps nothing at all. We hope it’s the former, because frankly, an iPad without Hulu is a sad, sad affair. But will we ever see a real app? At this point, we’re not holding our breath. Discuss

Expensify: Easy, Paperless Expense Tracking and Reporting

Tuesday night Google announced the creation of the Google Apps Marketplace , a place for third-party applications developers to share their work with the community of Google Apps users. Currently, businesses can use enterprise versions of Google’s popular suite of web apps, and with the new Apps Marketplace, they can integrate outside applications into these services. One of the applications launching in the App Marketplace is Expensify , an online tool for gathering and reporting expenses. Sponsor Expensify, whose motto is “Expense reports that don’t suck,” prides itself on its ability to create detailed and IRS certified expense reports without the need for a single scrap of paper. Users can associate a credit card with their account for automatic tracking of purchases, and Expensify will create electronic versions of the receipt, eliminating the need for paper receipt hoarding. For expenses like hotel and travel reservations that require special treatment, users can email the confirmation to Expensify and the app will generate the data and include a PDF of the email in the report. If you use the wrong card or pay with cash, mobile applications for iPhone, Blackberry, Android and Palm devices allow users to snap a picture of the receipt and send it to Expensify. When sending reports, Expensify makes full color PDFs with tables, charts and graphs of the data. Recipients can accept, modify or reject the expense reports and can even reimburse the expenses from directly within Expensify by printing a check or sending a payment via direct deposit. Or, if need be, the reports can be send to third-party bookkeepers for review. Expensify’s CEO David Barrett hopes, however, that small businesses and startups taking advantage of Expensify will be able to cut bookkeepers out of their work flow entirely. “Expense reports affect everyone of all business sizes, from sole proprietorships to million dollar businesses…Everyone has this problem and everyone hates the current solution,” Barrett told ReadWriteWeb Tuesday. “One thing that makes Expensify unique from other applications is it’s not built for accountants; it’s built for the people actually doing it.” With the new Google Apps Marketplace, companies looking to implement the app into their business can simply add it as an extension of Google Apps. This means that employees won’t have to create new Expensify accounts; the application does that automatically in the background when added to Google Apps through the Apps Marketplace. From anywhere within Google Apps, users can click the “More” tab at the top of the screen, select “Expenses” and they are directed to Expensify’s site with the help of OpenID. “We are very excited to have Expensify in the Google Apps Marketplace,” said Scott McMullan, Google Apps Partner Lead for Google Enterprise in a press release Tuesday. “Through the Google Apps Marketplace, software vendors like Expensify are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps.” One of the large benefits of the app is that it is relatively inexpensive. It is free for users to send reports, but costs $5 per month, per submitter for managers with the first two submitters free. Integration with FreshBooks and QuickBooks makes Expensify a solid choice to track and report expenses for small businesses and startups. Additionally, Expensify is a great example of how third-party developers can now use Google’s new marketplace to build, integrate and market their products. Startups can use and develop on Google apps like Gmail, Calendar and Docs instead of creating their own. This makes it much easier to quickly launch products and features, but running a business built on the shoulders of Google may not necessarily be a long-term solution. The marketplace does, however, provide great exposure potential for apps. Discuss

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