Ideas and reviews for websites, film, business, products, and designMicroblog your ideas and be discovered

We’re seeing a few glimpses from Mix10 of what Windows Phone 7 Series will look like for the enterprise. Perhaps most compelling is the continued emphasis on creating an experience more so than an enterprise “phone.” It appears that Microsoft has learned a lesson that is more apparent every day. People want smartphones as much for personal use as for business use. Sponsor But Microsoft is saying little about what it does plan for the enterprise with its Windows Phone 7 Series. They say more is to come in the next few weeks but clearly the emphasis is on the consumer market, not the enterprise. Network World did a little sniffing around Mix10 and did get a few tidbits of what we should expect: Windows Phone 7 is no longer enterprise-centric but the user experience is still catching the fancy of independent software vendors that want to sell it into the business market. The iPhone and Google Android are proof enough that people will find relevance for smartphones in the enterprise even if the devices are meant primarily for consumers. A developer community is ready and waiting to make applications for Windows Phone 7. Developers can create applications within a development environment they understand. Network World notes: “Visual Studio programmers can drag and drop controls onto a Windows Phone surface, bring in existing Silverlight libraries or Azure cloud projects, and wire them up to data sources, behaviors and services, just like they do when writing software for a Windows PC.” Microsoft is expected to offer a secure area within its Marketplace to accomodate enterprise applications. The intention wold be to provide a place where enterprise customers could download company specific software or the framework for their own marketplace. This would provide IT administrators with ways to administer applications within the enterprise. It’s uncertain what security features will become part of Windows Phone 7. Microsoft has historically provided Microsoft Exchange Active Sync which enables Windows Mobile devices the ability to sync with Microsoft Exchange. Actice Sync has offered a number of security features such as remote data wipe and encrypted connections. Will this rich security framework be kept intact? With such a consumer focus, it’s uncertain what will come of it. Windows Phone 7 includes an Office Hub, allowing people to create and edit Microsoft Office documents. Microsoft has put a lot of effort into making Sharepoint a mobile site. Windows Phone 7 will integrate with Microsoft Exchange. It appears users may set up tiles within Windows Phone 7 to edit and share Sharepoint documents. It appears that Microsoft may not necessarily have to focus on the enterprise. Its rich user experience may be enough to get people interested. Core enterprise features will only help give Windows Phone 7 a chance to compete more effectively. Discuss

McKesson is a global health care leader that has 26 operating companies. The centrial IT group had the vision to automate “the last mile” of IT planning, the budget approval process. We think of it as the budget approval dance, and when containing costs, it’s a ritual that can leave scars. This company has evolved to the point of improving the cost of budgeting, and making it faster and smarter by understanding the assets, services, and service delivery of IT. Budgeting can be painful because it can be in slow-motion. Contrast this with the real-time controls of such as VMware V-Motion and Amazon’s web service console and we see a great linkup for driving process change through budgeting. And driving budgeting by cloud and virtualization. We took a look at McKesson’s journey and the service catalog functions of NewScale , an IT services catalog company. Sponsor McKesson: Let’s Start with Less Meetings and Less 5mb Spreadsheets NewScale has customers like McKesson and Charles Schwab and competitors like HP, IBM, Tivoli. The company has been growing its customer base and helping stable-state enterprises to leverage Service Management. And that leads directly into cloud procurement. We tracked the use case at McKesson, where the company landed at the service desk in the cloud as a means to the end in their journey to build a low-impact budget process . We see a lot of benefit in this approach, where if successful, it would mean that the advantages to go with commodity pre-approved services dramatically improves the timing and effort of procurement. This is a lever that gives Finance a significant hand in the IT spend. Since cloud and virtualization offerings can be spun-up with service call, the cloud is well positioned to be there as budgeting and approval processes are automated. In phase one, the company reported significant progress in moving processes towards the service catalog. One click vs. Fill Out the Form In the end, the move towards enterprise standards may be won over simplicity. Is it less clicks to provision. This means connecting the dots between processes, systems, software, teams, and policy. To EC2, or to EC2 through Official Channels: That is the Question IT services management comes into the picture and could make a difference in how the business and technical contributors of organizations are rewarded for moving to a standard platform. Information Technology Infrastructure Library is tool set that has been given to IT managers to try to wrap standard language around IT service management. It gives the enterprise a common way to manage processes for IT and track the changes involved in building and operating systems. Services platforms like Amazon and Salesforce can be considered IT disinter-mediation. We all know a IT leader out there somewhere who is funding their project by credit card out in the cloud. IT, of course, knows this also (especially since they are likely watching your network traffic). One part of the service management offering is making it even easier than Amazon. Carrot, vs. stick. Service catalog management has the promise when it wraps things like Amazon’s EC2, or VMwares offerings, gives the enterprise a way to get the same service from the web. And, with budget approval and IT approval baked in, the carrot is there. All of IT moves towards transparency and IT processes as being measured as processes. In the ITIL community, there is discussion of the next layer of the library moving towards service delivery in the move towards ITIL Version 3. It’s easy to see that “provision server” becomes fully automated. Soon, all the IT functions below it become invisible. We see this as a future cloud inflection point, where instead of there “cloud services”, we are all in one. Zen Mashup What has been your experience in mashing ITIL, ITIL Service Delivery in your environment? Do your IT services flow like water? Discuss

Facebook may be denying any wrongdoing, but a California judge is disagreeing with the social networks’ disagreement to the tune of a $9.5 million dollar settlement today. The Los Angeles Times reports that the settlement comes in response to a class-action lawsuit over Facebook’s Beacon program that published what users were buying. Sponsor The decision allocates $6 million of the settlement to a “digital trust fund” that will go to organizations that study online privacy, says the Times article. The Times explains the bit of controversy hovering around this final decision: Over the objections of privacy advocates, Facebook will have a seat on the fund’s three-member board. It consists of Chris Jay Hoofnagle, who heads the Berkeley Center for Law & Technology; Tim Sparapani, Facebook’s public policy director; and writer Larry Magid. While some people are saying that the settlement is unfair in a few ways, Justin Brookman, a senior resident fellow at the Center for Democracy and Technology , seemed to disagree. The general contention has been that Facebook will have one seat on the three-member board for the “digital trust fund” and that it was already required to pay money out to promote online privacy, as our own Sarah Perez discussed when the settlement was first announced last October. Brookman said that today’s decision is “a really good settlement for consumers”, explaining that “there are really very few settlements that come up with that type of monetary figure.” He also contended that, while Facebook will have a seat on the board, it will be a minority member, as a majority vote requires two out of the three parties to agree. He said that the other two members, Hoofnagle and Magid, were both good choices who will act in the public’s interest. “We have a lot of confidence they’ll make wise awards of the money,” he said. “They both criticized Facebook when Beacon came out.” According to the Times, however, this may not be the end of the appeal process. One privacy advocate said he was exploring whether he could appeal the decision. “This sweetheart deal for Facebook is outrageous and another indication they don’t really want to ensure privacy online,” said Jeffrey Chester, executive director of the Center for Digital Democracy. Brookman noted, however, that a settlement like this for privacy issues was relatively unprecedented. Discuss

Babygadet: Oooh, imagine the possibilities. Spell a name or special message with letter buttons on bags, on coats, hats or even down a trouser leg – apart from anything else, your child will never lose an item of clothing again. These’d also make a fun addition to a birthday card or as a little extra, attached to a gift. It might be worth buying a whole lot and keeping them in stock for special occasions. The retro circus-style font makes these, for me, and the seller promises that she will mix colours, even if you have a repeated letter in your requested selection. Perfect. Alphabetti letter buttons [Babygadet]

Despite the proverbial “the customer is always right,” the relationship between the customer and the company has long been organized for the benefit of the latter. But the ability for companies to completely control this relationship has disappeared. Social CRM: The New Rules of Relationship Management , a report from the Altimeter Group released earlier this month, serves to help companies and organizations understand the changing territory. The report offers a thorough framework with which companies can strategize their adoption of social CRM projects. Sponsor Based on research with companies who have pioneered an embrace of social technologies for relationship management, the report lists 18 use cases that serve as entry points for social CRM efforts. These include social customer insights (tracking customers’ preferences via social media sites like Facebook), rapid social marketing response (defending the brand in real-time), and crowdsourced R&D (eliciting real-time feedback to enhance innovation). The report rates each use case by its market demand and tech maturity, indiced to help organizations see which might be the most expedient and appropriate entry points for their social CRM endeavors. It also lists vendors to watch, pointing out that there is currently no single tool to help organizations track customer data and customer conversations in a world of rapidly changing social technologies. The report has six recommendations for organizations: Breathe social. Complement existing CRM processes. Measure social CRM projects on business goals rather than solely on engagement. Be prepared for rapid change. Find other social CRM pioneers. The most important, perhaps: Act now. The report cautions companies against falling even further out of step with customers by not engaging with social technologies to expand their CRM processes. Well-researched and with clear definitions, the report could also help companies avoid undertaking social CRM projects merely for the buzz. Discuss